Customer Service FAQs
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Two years warranty for host machine . 6 months free replacement warranty for handpieces, treatment heads, and parts.
Standard export packing with wooden case/aluminum box/strong carton package with foam shape, which can protect machine in good condition.
This price not include the cart, you can buy it from our store.
We can provide a complete user manual for instruction and application, we also can provide you online training. And 24/7 online consultant service ensure you whatever problem and whenever you meet, you can solve it easily.
If customer have any needs of customization or OEM service, please contact our staff for more information. For appearence change, like Logo, operating system background, outlook adding, language.
Professional technology supporting team will help you to solve the after sales problem. Also any questions you can contact us any time.
Please use solution when do treatment.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.